|
FREQUENTLY ASKED QUESTIONS
Q. Can we buy certain locks keyed alike?
A. Yes, in most circumstances, certain padlocks we cannot.
Q. Does TRIMAX ship International?
A. Yes, TRIMAX ships to Canada and to your nearest port of call in the US.
Q. How much is shipping?
A. Shipping costs will depend on whether you pick it up or where it is being shipped to.
Q. How long will shipping take?
A. It depends on the area the product is being shipped to; feel free to call us at 1-866-796-8500 to receive an estimate.
Q. Can TRIMAX ship overnight air?
A. Yes, we ship overnight, 2nd Day, 3rd Day and UPS Collect; as well as, FedEx.
Q. Where can I get more keys?
A. Call us with your key code for more keys at 1-866-796-8500
Q. Where can I find my key code?
A. The four digit key number is located on the key grip or on a metal tag connected to your key ring.
Q. How can I replace my keys or locks?
A. If it is a manufacturer defect we will replace it for free, call us at 1-866-796-8500 for a Return Manufacturer Authorization number.
Q. Which receiver pin should I use for the size of my trailer in tow?
A. Call one of our sales associates at 1-866-796-8500 for assistance or contact your nearest Dealer.
Q. Are there any other retailers in my area?
A. Call us at 1-866-796-8500 and we’ll find a retailer in the nearest major city to you.
Q. Does TRIMAX accept American Express?
A. No, but we gladly accept MasterCard, Visa, Discover and Paypal. |